Shazam Falcon Fraud Manager FAQs

Q. What is Shazam Falcon Fraud Manager?

A. Falcon is fraud prevention software that helps identify and reduce fraud risk by detecting potentially fraudulent PIN-based and signature-based debit transactions. It has a proven reputation of helping minimize payment card fraud losses.

Q. How does Falcon work?

A. Falcon scores transactions based on transaction data and cardholder profile factors. Each transaction is given a score from one to 999, and the higher the score, the greater the likelihood that the transaction is fraudulent.

Q. What happens if Falcon detects fraudulent activity on my card?

A. A SHAZAM Fraud Specialist will call you if any suspicious activity is detected on your account. They will identify themselves as SHAZAM, calling on behalf of Grinnell State Bank. If they are unable to reach you, they will leave a message with their contact information.

Q. What information will I be asked for?

A. SHAZAM will ask you to verify your address. Once your address has been verified, they will then ask you to confirm your purchase activity.

Q. Will I be asked for my personal information?

A. No. SHAZAM will never ask for your personal information, such as the last four digits of your social security number, security codes, etc. SHAZAM will only ask for verification of your address.

Q. I prefer not to verify my address with SHAZAM. How do I check on my account activity?

A. SHAZAM will never pressure you to verify your address. If you prefer not to verify your address, they will ask you to contact Grinnell State Bank immediately. They will also notify the bank via email.

Q. Will Falcon Fraud Manager prevent all of the unauthorized or fraudulent activity from posting to my account?

A. There is no guaranty all transactions will receive a high enough score to be declined. There may be a case where a similar type of transaction was previously authorized in your cardholder history.  It is important to review your monthly bank statement for any suspicious or unauthorized activity.

Q. What do I do if I notice a suspicious or unauthorized transaction on my account?

A. Notify Grinnell State Bank as soon as possible. The sooner we are able to place a block on your debit or ATM card; we will be able to reduce the likelihood of further fraudulent transactions of occurring from that card. Once we place a block on your card, a new card will be ordered and mailed to you.

 

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